How do I place an order?

• Browse our catalog and click the products you want we will give you prices & once you decide the quantity, we will provide you with proforma invoice & you can do the payment so we can start preparing your order.

Does the laptop come with a charger?

• Yes — Each unit comes with a charger.

Do you export outside UAE?

• Yes — we offer delivery with a delivery fee to your appointed cargo company in the UAE.

How long does delivery take?

• Depends on the quantity & product.

What currency is your prices?

• Our prices are always in currency UAE Dirhams.

Can I cancel or modify my order?

• We cannot cancel or modify order.

Ordering & Shipping

Returns & Refunds

Do you accept returns?

• Yes — every laptop purchase comes with a 90-day Guarantee (if in original condition). After that, warranty provisions apply.

What condition must the item be in to return?

• The item must be in original condition, with all accessories, cables, and packaging intact. No physical damage, liquid damage, or signs of misuse.

When will I get my Returns?

• After we inspect the returned item (usually within a few business days), the Returns will be processed.

Warranty & Repairs

What warranty do you provide?

• Used laptops come with a 3-month warranty.

What is not covered by warranty?

• Physical damage (cracks, dents, broken parts), spill or liquid damage, misuse, accidents, voltage spikes, software issues, viruses, system corruption, unauthorized repair, normal wear & tear, loss of data or software, accessories or packaging outside the core device.

How do I claim warranty/repair?

• Contact our support via WhatsApp with proof of purchase and description of the issue. We’ll evaluate and may request to send the unit. Based on fault, once we receive the unit we will repair or replace (with equivalent model), or refund (if repair/replacement isn’t possible).

Can I get my device repaired elsewhere?

• No — doing so voids the warranty.

Payment Methods & Security

Why are your laptops cheaper than new ones?

• We specialize in used electronics, restoring them to good working condition, performing tests and quality checks, and passing cost savings to customers.

How do I contact customer support?

• Phone / WhatsApp: +971564305018 or use the live chat/contact form on the website.

What if an item is out of stock?

• We will offer you an alternative option.

How do I know the laptop I order will perform well?

• Every laptop is tested by our experts for performance, speed, battery health, and durability. in case if there is any issues, still you can contact us we will be happy to assist.

Delivery Terms

Do you charge any fees for delivery to cargo company?

• Yes, we charge 60 AeD fee to deliver to your cargo company

How is the price validity?

• Price is valid for 1 day only